Commence delivers your CRM solution, not ours!
The Commence desktop application delivers the most flexible powerful CRM solution available today.
A unique feature set delivers:
- An easily customised CRM system round pre-written applications
- Fully integrated with Word, Outlook and Excel
- Powerful reporting
- Full off-line client
- The perfect solution for mobile users
Commence - proven, time tested CRM software for small to medium sized businesses gives complete control over business processes....
Commence CRM from Evolution feature rich desktop software may be deployed in-house or on premise or as a managed service and offers several unique differentiators such as a fully disconnected or off-line client, seamless integration with Microsoft Desktop applications such as Word and Excel and Outlook for e-mail, calendar and contacts. Our CRM software even supports mobile devices such as the Blackberry, Palm and Smart Phones.
- Control table structures - support for the addition or amend of customer specific tables
- New database fields - add data fields to handle key requirements
- Change views and reports - customise screen view and report contents
- Flexible screen design - control the data and layout on detail screens
- Add business processes - use Commence to design simple business processes
- Commence handles a wide range of critical processes:
- Contact management
- Group and personal calanders
- Activity management
- Sales force automation
- Lead management
- Marketing campaign management
- Customer service and support
- Reporting including ad-hoc reporting
- Accounting
- Mobile working
- Powerful database search features
If you would like to know more about Commence and CRM, please contact us either by using the Contact Us options on this site, or phone us on 01270 588228.
Build Relationships
Capture, track, manage and share vital customer information with the people and departments that require it to efficiently do their jobs. The information is stored in a single unified database where it is immediately accessible to all authorized employees without having to move from system to system.
Manage Productivity
Monitor the activity and performance of all staff and view information such as the number of calls made, appointments generated, lead activities, project tasks and to do's. The unique ability of Commence to build customised views of data means that it is possible for a customer to see all relevant information on a single screen
Secure Customer Loyalty
Turn your call centre into a support centre, enabling representatives to provide the personalised service that drives customer loyalty. Automate the capture, management and resolution of customer service requests. Use customised views to analyse support calls to highlight trends and potential problem areas.
Work On The Move
Have access to your information while away from the office. Using Commence means a local database is available to support the user without the need for an internet connection. Key information can also be made available via your Mobile device. Supported devices include Blackberry, Windows Mobile and Palm devices.