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Capture, track, manage and share vital customer information
with the people and departments that require it to efficiently
do their jobs. The information is stored in a single unified
database where it is immediately accessible to all authorized
employees without having to move from system to system.
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Monitor the activity and performance of all staff and
view information such as the number of calls made, appointments
generated, lead activities, project tasks and
to do’s. The unique ability of Commence to build customised views
of data means that it is possible for a customer to see all relevant
information on a single screen.
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Turn your call centre into a support centre,
enabling representatives to provide the personalised service that drives
customer loyalty. Automate the capture, management and resolution of
customer service requests. Use customised views to analyse support calls
to highlight trends and potential problem areas.
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Have access to your information while away
from the office. Using Commence means a local database
is available to support the user without the need for an internet connection.
Key information can also be made available via your Mobile
device. Supported devices include Blackberry, Windows Mobile and Palm devices.
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